Consumer Mediation

Consumer Mediation

Last updated: 11 July 2026

Under articles L. 611-1 et seq. and R. 616-1 of the French Consumer Code, any consumer client is entitled to free recourse to a consumer ombudsman (médiateur de la consommation) for the amicable settlement of a dispute with St Martin St Barth Collection.

St Martin St Barth Collection has subscribed to the mediation scheme operated by SAS Médiation Solution — agreement no. 19085/VM/2607.

The competent ombudsman

  • SAS Médiation Solution (Médiation Solution Consommation), a French simplified joint-stock company registered with the Bourg-en-Bresse Trade and Companies Register under no. 832 869 564, listed as a consumer ombudsman by the CECMC (French commission for the evaluation and control of consumer mediation) since 14 December 2018
  • Postal address: 222 chemin de la Bergerie, 01800 Saint-Jean-de-Niost, France
  • Online referral: sasmediationsolution-conso.fr
  • E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Phone: +33 4 82 53 93 06

How to refer a dispute

Mediation may only be initiated by the consumer — the professional cannot start it. Your referral is admissible only if:

  • you first sent a written complaint to St Martin St Barth Collection (This email address is being protected from spambots. You need JavaScript enabled to view it.) which went unanswered or received an unsatisfactory answer;
  • you file it within one year of that complaint;
  • the dispute is not already before another ombudsman or a court.

Referrals are filed online on the ombudsman's website or by post to the address above. Mediation is free of charge for the consumer. The ombudsman has ninety days from the notice of admissibility to conduct the mediation; this period may be extended for complex disputes, in which case the parties are informed.

The ombudsman's proposed solution binds the parties only if they accept it. You retain in all cases the right to bring proceedings before the competent courts.

Cross-border disputes

The European Online Dispute Resolution (ODR) platform was permanently closed on 20 July 2025 pursuant to Regulation (EU) 2024/3228. Consumers in the European Union may contact the European Consumer Centres Network (ECC-Net) or consult the list of registered ombudsmen at economie.gouv.fr/mediation-conso.