Terms and Conditions
Terms and Conditions
In force since 25 July 2026.
These terms and conditions of sale (the “Terms”) govern bookings of the stays offered by St Martin St Barth Collection. Together with the booking confirmation and the property description, they constitute the entire agreement between the parties. The Client confirms having read and accepted them before making any payment.
Article 1 — Definitions
- The Provider: St Martin St Barth Collection, identified in article 2.
- The Client: the adult individual making the booking. They guarantee compliance with these Terms by all occupants of the property.
- The Property: the furnished holiday accommodation designated in the booking confirmation, as described in its listing.
- The Stay: the provision of the Property for the agreed period, together with any ancillary services expressly stated in the booking confirmation.
- Exceptional and unavoidable circumstances: a situation beyond the control of the party invoking it, the consequences of which could not have been avoided even if all reasonable measures had been taken — in particular a hurricane, storm, airport closure, epidemic or official travel restriction.
Article 2 — Provider identification
- Name: Sophie Jouini, trading as “St Martin St Barth Collection”
- Legal form: sole proprietor (entreprise individuelle), trading as a merchant (commerçante)
- Registration: Bordeaux Trade and Companies Register under no. 507 708 766 — establishment SIRET 507 708 766 00054
- Address: 80 rue de l'Étang de Chevrise, 97150 Saint-Martin (French West Indies)
- E-mail:
This email address is being protected from spambots. You need JavaScript enabled to view it. - VAT status: VAT not applicable — Saint-Martin is a French overseas collectivity situated outside the European Union VAT territory. Prices are therefore net of VAT. The collectivity levies its own turnover tax (TGCA).
- Capacity: the Provider contracts in its own name, as owner and operator of the properties offered. It is the Client's direct counterparty and is accordingly answerable for the performance of the Stay.
- Consumer ombudsman: see article 13.
Article 3 — Nature of the service
The Provider offers furnished holiday accommodation in Saint-Martin and Saint-Barthélemy, together with the related welcome and concierge services. Each stay is sold as an accommodation service. It does not constitute a package tour within the meaning of article L. 211-2 of the French Tourism Code, provided that no other travel service — transport, car hire, cruise or excursion — is sold with it for an inclusive price.
Where the website refers the Client to a third-party provider, in particular for a catamaran cruise, that referral is purely informative: the corresponding contract is concluded directly between the Client and that provider, under that provider's own terms.
Article 4 — Booking
1. Stay request. The Client sends the Provider a request specifying the desired dates, the number of travellers and the chosen property. No payment is required at this stage; a request does not constitute a booking.
2. Offer. The Provider sends the Client a written offer stating the property, the dates, the permitted number of occupants, the total price, the services included, the payment schedule, the security deposit and the validity period of the offer.
3. Confirmation. The booking becomes firm upon receipt of the deposit and written confirmation by the Provider. Until that confirmation reaches the Client, availability is not guaranteed. The Provider recommends that the Client not incur travel costs before receiving it.
Article 5 — Price, deposit and balance
Prices are stated in the currency shown on the offer and correspond to the agreed period and number of occupants. Unless expressly stated, the following are not included: transport, insurance, meals, excursions, tourist tax where applicable, and personal expenses.
The payment schedule is as follows:
- Booking made more than one month before arrival: a deposit of 30% of the total price is payable on booking; the balance is due no later than one month before the arrival date.
- Booking made less than one month before arrival: the full price is payable on booking.
If the balance is not paid when due, and after a reminder has gone unanswered for seven days, the Provider may treat the booking as cancelled by the Client and apply the scale set out in article 8.
The Client's payment card details are not retained by the Provider. These Terms do not restrict any rights the Client holds against their bank or card issuer.
Article 6 — Security deposit
A security deposit, the amount of which is stated on the offer, is required before check-in. It is not a payment on account of the price. It is refunded within a maximum of fifteen days after departure, less — on production of supporting evidence — the cost of any damage, missing items, additional cleaning made necessary by an unusual state of the property, or unbilled consumption. The Provider gives the Client an itemised account of any deduction.
Article 7 — Arrival, departure and occupancy
Check-in and check-out times are stated in the booking confirmation. An inventory is taken on arrival; unless a reservation is reported within twenty-four hours, the property is deemed to conform to its description.
The maximum number of occupants stated in the confirmation may not be exceeded, including for a single night and including children, without the Provider's prior written consent. The property is let exclusively for holiday residential use: any subletting, assignment, event, filming or commercial use is prohibited without written consent. The Client shall enjoy the property peacefully, respect neighbours and any building rules, and is answerable for damage caused by themselves or their guests.
Pets are admitted only where the property listing expressly provides for it.
Article 8 — Cancellation by the Client
Cancellations must be notified to the Provider in writing. The date of receipt determines the charges due:
- more than sixty days before arrival: the deposit is retained up to the administrative costs actually incurred, and the balance refunded;
- sixty to thirty-one days before arrival: the deposit is retained;
- thirty days or fewer before arrival: the full price of the stay is retained;
- early departure or no-show: no refund.
These amounts reflect the unavailability of the property for the booked period. Where the Provider succeeds in re-letting all or part of the cancelled period, it shall take this into account and refund the corresponding portion to the Client, less its costs.
The Provider strongly recommends taking out cancellation insurance.
By exception, where exceptional and unavoidable circumstances arising in Saint-Martin or Saint-Barthélemy — in particular a hurricane or airport closure — make the stay impossible or seriously compromise its performance, the Client may cancel free of charge and obtain a full refund of sums paid, excluding any additional compensation.
Article 9 — Cancellation or change by the Provider
If the booked property becomes unavailable for any reason, the Provider shall offer the Client alternative accommodation of at least equivalent category and capacity, for the same dates and at no extra cost. If no equivalent solution can be offered, or if the Client declines it, the Client shall receive a full refund of sums paid within a maximum of fourteen days.
Where cancellation by the Provider is justified neither by exceptional and unavoidable circumstances nor by a breach on the Client's part, the Client may in addition claim compensation for directly caused loss, in particular travel costs rendered useless, on production of supporting evidence.
Article 10 — No right of withdrawal
The Client is expressly informed that, under article L. 221-28 (12°) of the French Consumer Code, contracts for the provision of accommodation services supplied on a specific date or for a specific period are not subject to the fourteen-day right of withdrawal applicable to distance selling. The booking is therefore firm upon confirmation, subject to the cancellation rights set out in articles 8 and 9.
Article 11 — Insurance
The Client declares that they hold public liability insurance covering damage they may cause to the property, its contents or third parties during the stay. The Provider may request evidence of this. The Provider further recommends taking out insurance covering cancellation, curtailment, medical expenses and repatriation. No such insurance is included in the price unless expressly stated.
Article 12 — Liability
The Provider must deliver accommodation conforming to its description and in good working order, and supply the agreed ancillary services. In the event of non-conformity, the Client shall report it without delay so that the Provider may remedy it; where no remedy is possible, the Client is entitled to a price reduction proportionate to the duration and seriousness of the non-conformity.
The Provider is not answerable for inconveniences that are not attributable to it and over which it has no control, in particular power or water supply interruptions caused by the utility, disturbance from neighbouring building works, weather conditions, the presence of sargassum seaweed on the shoreline, or decisions of the local authorities. The Provider shall inform the Client as soon as it becomes aware of them and assist in finding solutions.
The Client remains responsible for their personal belongings and valuables throughout the stay.
Article 13 — Complaints and consumer mediation
Complaints must be sent in writing to the Provider at
Under articles L. 611-1 et seq. and R. 616-1 of the French Consumer Code, failing an amicable settlement, a Client who is a consumer may have free recourse to a consumer ombudsman (médiateur de la consommation). St Martin St Barth Collection has subscribed to the mediation scheme operated by SAS Médiation Solution — agreement no. 19085/VM/2607. The competent ombudsman is:
- SAS Médiation Solution (Médiation Solution Consommation), a French simplified joint-stock company registered with the Bourg-en-Bresse Trade and Companies Register under no. 832 869 564, listed as a consumer ombudsman by the CECMC since 14 December 2018
- Postal address: 222 chemin de la Bergerie, 01800 Saint-Jean-de-Niost, France
- Online referral: sasmediationsolution-conso.fr
- E-mail:
This email address is being protected from spambots. You need JavaScript enabled to view it. — Phone: +33 4 82 53 93 06
Mediation may only be initiated by the Client as consumer. A referral is admissible only after a prior written complaint has gone unanswered or received an unsatisfactory answer, and must be filed within one year of that complaint. The ombudsman has a maximum of ninety days from the notice of admissibility to conduct the mediation, extendable for complex disputes. The proposed solution binds the parties only if they accept it: the Client retains the right to bring proceedings before the competent courts.
Cross-border disputes: the European Online Dispute Resolution (ODR) platform was permanently closed on 20 July 2025 pursuant to Regulation (EU) 2024/3228. Consumers in the European Union may contact the European Consumer Centres Network (ECC-Net).
Article 14 — Personal data
Data collected when a stay is requested and booked is processed by the Provider as data controller, solely for the purposes of managing the booking, performing the stay and complying with its legal and accounting obligations. Full details, retention periods and the Client's rights are set out in the privacy policy.
Article 15 — Severability
If any provision of these Terms is held void, unwritten or unfair, the remaining provisions shall remain in full force, unless the provision set aside constitutes an essential condition without which the contract cannot subsist.
Article 16 — Governing law and jurisdiction
These Terms are governed by French law. The French version prevails; any translation is provided for convenience only. Subject to mandatory consumer protection provisions, any dispute falls within the jurisdiction of the competent French courts. A Client who is a consumer may bring proceedings, at their choice, before one of the courts having territorial jurisdiction under the French Code of Civil Procedure or before the court of the place where they were domiciled when the contract was concluded.